SR TECH N SERVE PRIVATE LIMITED built the SRIMONEY - AEPS, DMT, DEMAT, SIP, LOAN Services app as a Commercial app. This SERVICE is provided by SR TECH N SERVE PRIVATE LIMITED and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at SRIMONEY - AEPS, DMT, DEMAT, SIP, LOAN Services unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Swachh & Turant eServices. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app
Google play services

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Location

To ensure the security of your financial transactions and comply with Anti-Money Laundering (AML) and KYC regulations, Srimoney requires access to your device's location. This data is used solely to verify the origin of the transaction (AePS/Bill Pay/Remittance) and to prevent unauthorized access to your account. We use industry-standard encryption to protect this data.

Cancellation & Refund Policy

At Srimoney, transactions once initiated on the website or mobile application cannot be cancelled by the user/customer. All transactions are processed instantly through operator systems and payment gateways. Therefore, cancellation of a transaction after it has been initiated is not permitted.

However, in the event of a failed transaction at the payment gateway or operator level, the deducted amount will be automatically refunded within 7 working days.

Refund Policy

All sales of Bill Payment services are final and no refund or exchange is permitted once the transaction is successfully processed.

Users are responsible for entering the correct mobile number, account number, or bill details while making a bill payment. Srimoney shall not be responsible for any bill payment made to an incorrect number or account due to user error.

However, if in a transaction performed by you on the Srimoney Website or Mobile Application, money has been charged to your card or bank account, but the bill payment has not been delivered within 24 hours after completion of the transaction, you may contact our customer support. +91 120 4369986 / hello@srimoney.com

Please send an email to the customer service email address mentioned on the Contact Us page with the following details:

• Mobile Number / Bill Account/Policy Number
• Operator / Service Provider Name
• Bill Payment Amount
• Transaction Date
• Order / Transaction ID

Srimoney will investigate the issue and if it is confirmed that the amount has been deducted without successful delivery of the service, the refund will be processed within 7 working days.

Refund Method

• If the payment was made using Srimoney Wallet, the refund will be credited back to the Srimoney Wallet.
• If the payment was made using Credit Card / Debit Card / Net Banking / UPI, the refund will be processed back to the original payment method used during the transaction.

Return Policy

Srimoney does not offer any return policy for services purchased on the platform.

As per the cancellation policy, once a transaction has been successfully processed, users cannot request a return, reversal, or exchange for that transaction.

Srimoney does not encourage cancellation requests after the transaction has been completed on the website or mobile application.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2020-06-19

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@srimoney.com.