At Srimoney, transactions once initiated on the website or mobile application cannot be cancelled by the user/customer. All transactions are processed instantly through operator systems and payment gateways. Therefore, cancellation of a transaction after it has been initiated is not permitted.

However, in the event of a failed transaction at the payment gateway or operator level, the deducted amount will be automatically refunded within 7 working days.

Refund Policy

All sales of Bill Payment services are final and no refund or exchange is permitted once the transaction is successfully processed.

Users are responsible for entering the correct mobile number, account number, or bill details while making a bill payment. Srimoney shall not be responsible for any bill payment made to an incorrect number or account due to user error.

However, if in a transaction performed by you on the Srimoney Website or Mobile Application, money has been charged to your card or bank account, but the bill payment has not been delivered within 24 hours after completion of the transaction, you may contact our customer support. +91 120 4369986 / hello@srimoney.com

Please send an email to the customer service email address mentioned on the Contact Us page with the following details:

• Mobile Number / Bill Account/Policy Number
• Operator / Service Provider Name
• Bill Payment Amount
• Transaction Date
• Order / Transaction ID

Srimoney will investigate the issue and if it is confirmed that the amount has been deducted without successful delivery of the service, the refund will be processed within 7 working days.

Refund Method

• If the payment was made using Srimoney Wallet, the refund will be credited back to the Srimoney Wallet.
• If the payment was made using Credit Card / Debit Card / Net Banking / UPI, the refund will be processed back to the original payment method used during the transaction.

Return Policy

Srimoney does not offer any return policy for services purchased on the platform.

As per the cancellation policy, once a transaction has been successfully processed, users cannot request a return, reversal, or exchange for that transaction.

Srimoney does not encourage cancellation requests after the transaction has been completed on the website or mobile application.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@srimoney.com.